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Order Processing: Generally 1-3 business days.
Shipping & Delivery: Generally 1-5 business days.
*Please note that timelines may be extended under the following circumstances:
-Pre-orders for new products (see product page for details)
-Peak seasons (e.g., holidays, major sales promotions)
-Severe weather, remote delivery addresses, or carrier disruptions
*Please check our Shipping Policy for more details.
We offer a 30-day price guarantee for all products purchased on UGREEN NAS official website (nas-uk.ugreen.com). If you find the same model available at a lower price on this website within 30 days of your purchase, we will refund the difference.
Important Disclaimer: This guarantee does not apply to special offers (such as cashback, bonuses or bundled offers), out-of-date or second-hand items, prices offered by third parties, or unauthorized distribution channels.
We guarantee this product with a 2-year warranty against manufacturing defects. We cover all malfunctions caused by material or workmanship issues under normal use. Please note that accidental damage or improper care is not covered.
*Please check our Warranty Policy for more details.
You may return your purchase for a full refund or exchange within 30 days of receiving the product. Depending on product availability, items may be exchanged for an item of equal value. Please note that items must be unused and returned in original packaging with all accessories.
*Please check our Return Policy for more details.
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Network-attached storage (NAS) is a device that lets multiple people store and access files in one central place over a network. It makes it easy to share documents, photos, and videos between computers and phones, keep backups in one spot, and expand storage by adding more drives when needed. It’s a straightforward way to keep files organized and available for everyone at home or in a small office.
NAS devices plug into your home or office network and act like a shared hard drive that everyone can use. Once connected, any computer, phone, or tablet on the network can access the files, back up data, or stream media. Multiple people can use it at the same time, making it a simple way to keep files shared and available.
The NASync DH Series is great for beginners and home users purchasing a NAS for the first time. It offers massive storage, user-friendly features, and competitive specs at an accessible price.
The NASync DXP Series is built for enthusiasts, creators, and professionals. It delivers stronger processing power and supports advanced functions like Docker and virtual machines across all models.
1. Price Match Guarantee
Shop with confidence on the UGREEN NAS official website. If you find the same model available at a lower price on the official UGREEN NAS website within 30 days of your purchase, we will refund the difference.
2. How to Make a Claim
Contact our Customer Service team through the official website or live chat. Please have your order details and proof of the lower price ready.
Product Requirements:
• The product must be the exact same model and SKU as the one you purchased from the official UGREEN NAS website (e.g. nas.ugreen.com).
• The product must have been purchased from the official UGREEN NAS website.
• Refurbished, used, damaged, open-box, clearance or demo/display items are not eligible.
3. Exclusions
If you are unsure, feel free to contact customer support. However, the Price Match Guarantee generally does not apply to:
• Offers with cashback, bonuses, bundle deals, bulk discounts or quantity limits.
• Prices only available to certain groups (e.g. members, clubs, trade customers).
• Clearance, refurbished, display or ex-demo products.
• Items sold by third-party sellers on marketplaces, auction sites or classified platforms (e.g. eBay, Gumtree).
• Products from unauthorized distributors or grey import channels.
• Products requiring international shipping with extra taxes or fees.
• Obvious pricing errors.
• Prices far below normal retail or market value.
