1. Shipping Destinations

We currently offer shipping to United Kingdom. If your location is not included, please contact our customer support for assistance.

2. Shipping Times

Order Processing Time

After your payment is confirmed, we will process, pick, pack, and dispatch your order within 1-3 business days.

Shipping Time

Once dispatched, depending on the product you purchased and your location, the shipping and final delivery to your address typically takes 1-5 business days.

*Special Circumstances That May Affect Timelines

For full transparency, please be advised that the following circumstances may cause delays in either stage:

-Pre-orders for New Products: Specific processing and shipping dates for pre-order items will be clearly stated on the respective product page.

-Peak Operational Periods: During holidays or major sales events, increased order volume may impact both processing and shipping speeds.

-Special Circumstances: Including but not limited to severe weathernatural disasters、delivery to remote areas、or operational issues with logistics partners.

Should any such situations occur, we will strive to minimize the impact. Your understanding and patience are greatly appreciated.

3. Shipping Costs

Shipping costs are calculated based on the weight of your order and the destination. The total shipping cost will be displayed at checkout before you complete your purchase.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package.

5. Customs and Import Taxes

The order amount includes Value Added Tax (VAT), and UGREEN is not responsible for any additional customs or import taxes. The charges are covered within the order amount. Please check with your local customs office for further information on potential fees.

6. Shipping Delays

UGREEN is not liable for shipping delays caused by events beyond our control, such as natural disasters, customs delays, or other unforeseen circumstances. We will make every effort to inform you of any such delays and work to resolve issues promptly.

7. Shipping Address Accuracy

It is the responsibility of the customer to provide accurate and complete shipping information. UGREEN is not responsible for any delays or losses resulting from incorrect shipping addresses.

8. Returns and Refunds

For information on returns and refunds, please refer to our Return Policy.